FAQ

MNP is Mobile Number Portability. MNP allows you to keep your existing mobile phone number when you switch to a different mobile phone operator.

NPCH is Number Portability Clearing House that is a bridge between recipient network and donor network that ports all number types through a single, centralized system. The result is a simple, seamless and secure process for wireline and wireless service providers and an enhanced experience for their customers.

Donor Operator means the Service provider, to whose network the mobile number belongs at the time the subscriber makes a request for porting.

Recipient Operator means the Service Provider who will be providing mobile telecommunication service to the subscriber after porting.

Through MNP, you will be free to choose a new network service provider without having to change your Mobile number. There will be no more inconvenience of notifying friends and other acquaintances that you have changed your Mobile number.

You can transfer (port) your mobile phone number as many times as you like. However, there usually has to be a 90 days period after a MNP process before another MNP request can be made.

The period for the completion of porting “Tc” is maximum three (3) working days or 72 hours. For example, if a valid Porting Request is received at 15.30 PM on Monday while Tuesday, Wednesday and Thursday are working days, the maximum completion period will be till Thursday 15.30 PM. If the Porting Request is received at 15.30 PM on Sunday, the maximum completion period will be till Thursday 15.30 PM.

Due to the unique features offered by each network service provider, you will have to change the SIM card if you wish to port.

Maybe. You will set up a new bill cycle with your new provider.

• Due date for porting is defined by Number Portability Clearing House (NPCH) and the porting (deactivation and activation) is executed immediately. Due date defined by the Recipient and/or Donor is ignored by NPCH. • Invoice number is not required. • All documents are required as applicable to a new subscriber (specified by Regulator).

The contacts are saved in the phone, yes, they will remain intact, however if they are saved in the SIM card, they will not remain intact as you will get a new SIM card from your new network service provider, therefore, it is advised to copy your contacts from SIM to the phone (if your phone has the option) before porting.

o Due date for porting may be defined by Recipient. o A copy of the last bill/invoice is required o All documents are required as applicable to a new subscriber (specified by Regulator)

No.

No.

You can continue with your existing network service provider until your contract expires & then request to port out. However, all premature contractual obligations could be settled with your existing network service provider in order to port out smoothly.

You can contact www.infotelebd.com using our online contact form.

Yes‚ you can further port your Mobile Number to another new network service provider after the expiry of the 90 Days. In such case, you just have to repeat the process of MNP application.

As soon as your Number Porting Request is received at the existing network service provider, the IR facility will be immediately deactivated on your existing SIM.

No.

• For Prepaid subscribers: Unused prepaid balance of the ported-out number will not be refunded /adjusted after the number is ported to new network service provider. • For Post Paid subscribers: You must settle all due before initiating porting request for that number.

Yes, you can. However, call charges and packages offered by the new network service provider may differ from your current network service provider. Moreover, Value Added Services may differ from your current network service provider to another network service provider. You need to register yourself again with the Value Added Services, you want to subscribe, after successful porting to the new network service provider.

No, you cannot suggest a timeline about your porting date & time. Upon receiving the porting request, in case of prepaid number, the new network service provider will automatically send it for further processing and in You will be informed once the porting validation process is completed & when your new SIM card is activated.

According to the BTRC announcement, Citycell is no longer in our mobile industry. And MNP service is only for four operators GP, Banglalink, Robi and Teletalk. So, if you use the number of these operators, only then you can port your number and can go to other operators. After the MNP starts commercially, you need to go to the operator's customer service, to which you want to port your number.

Once the service is introduced, the mobile phone user can port to another operator retaining his/her number unchanged at Tk 50 (+VAT).